Privacy Policy & Data Protection Specifications

At studio.ictmatrics.com ("Studio ICTMatrics", “ICT Matrics”, "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information and business assets you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our site, purchase our digital services, or collaborate with us on e-commerce deliverables.

1. Information We Collect

To deliver tailored e-commerce digital assets and maintain our services, we collect the following types of information:

• Account & Contact Information: Name, email address, phone number, billing address, and company details provided when placing an order or inquiring about services.
• Project & Asset Data: Product images, brand assets, logos, store URLs, copy guidelines, and project specifications submitted to fulfill service orders (e.g., Ecom Image/Video Modeling, Showcards, Website Audits).
• Payment Information: Billing details processed securely through third-party payment gateways. We do not store raw credit card numbers on our servers.
• Usage & Technical Data: IP address, browser type, device information, and interaction logs collected via cookies and analytics to improve site functionality and security.

2. How We Use Your Information

We process your data strictly for legitimate business operations and service execution, including:

• Executing, customizing, and delivering digital creative assets according to agreed SLAs.
• Communicating order updates, revision feedback, and administrative notices.
• Conducting website audits and competitor benchmark analyses requested by you.
• Enhancing site navigation, user experience, and overall service performance.
• Complying with legal obligations, preventing fraudulent activities, and enforcing our Terms & Conditions.

3. Data Sharing & Third-Party Disclosure

We do not sell, rent, or trade your personal or business data. We share information only with trusted third parties necessary to provide our services:

• Service Providers: Secure cloud hosting, payment processors, customer support platforms, and technical infrastructure providers bound by confidentiality obligations.
• Legal Compliance: Disclosures required by law, court orders, or government regulations to protect safety, property, or legal rights.

4. Data Security & Protection

We implement robust technical and organizational measures to safeguard your personal data and proprietary client assets against unauthorized access, loss, or alteration. Access to raw project files and client deliverables is restricted strictly to authorized team members on a need-to-know basis.

5. Your Rights & Choices

Depending on your jurisdiction, you have specific rights regarding your personal information:

• Access & Rectification: Request a copy of the personal data we hold about you or ask us to update inaccurate information.
• Erasure & Retention: Request deletion of your account or personal data, subject to legal and accounting retention requirements.
• Opt-Out: Unsubscribe from promotional emails or communications at any time via the provided opt-out links.

6. Contact Us

If you have any questions or requests regarding this Privacy Policy or data handling practices, please contact us at:
Email: [email protected]
Website: https://studio.ictmatrics.com